Privacy & Cookies
At ARC Flooring & Carpets (ARC), we aim to take an honest, secure and careful approach to your data. We understand the importance of your personal details and we know and care that your data is used in a secure, sensitive and fair manner.
This policy, is designed to give you a clear, transparent view on why ARC collect and process your personal details, how we use them, and what rights you have in relation to how ARC interact with your data.
By visiting this website, you are accepting and consenting to the practices described in this Privacy Notice.
Why does ARC require my personal data?
We capture data for a number of reasons:
Mainly, we require your personal details to respond to your use of our contact form. This data is essential to us responding and is collected as part of our on-going business activities.
We store some personal details in order to communicate with you relating to our business activities. This may be informing you of progress on a current project or services.
We also store some personal details when you're using our site, to allow us to identify any website technical issues, and for us to develop our systems to provide a fast, easy experience. We don't automatically store many personal details, normally just secure server logs and this is in line with industry best-practices and well-established processes taken by the majority of sites you visit across the internet.
We store your details for as long as is reasonably needed to complete the actions described above. We may also monitor, record, store and use any telephone, email or other communication with you for training purposes and to improve the quality of our customer service.
What personal data does ARC collect?
Information you provide:
When you enter information into various forms on the ARC site, we store it within our secure systems to fulfil the request you have made. This data may include, but is not limited to:
Your name,
address(es),
telephone number,
email address.
ARC do not sell on your details onto any third party company. There are instances where we pass on your details to fulfil an agreed purpose, you can find further details of this below.
Information collected automatically:
When you use the ARC site, we record some information relating to the technology that you use to browse and at times, the activity you take on the website.
This includes, but isn't limited to:
Your IP address and IP location,
Web-browser and version
Device type,
Computer operating system,
The pages you have interacted with.
How secure is my personal data?
Information stored and processed by ARC is secure to the latest industry standard, for example:
When you input your information into our website, we transfer your information to our secure servers via Secure Standard Layer software, known as SSL. You can find details of our certificate by clicking on the [LOCK] icon at the top of your web browser.
We store your personal details on secure servers which utilise high level security protocols. This is industry standard and used by thousands of companies across the world.
What information can I access?
You are entitled to make a request to ARC, sometimes known as a 'Subject Access Request' which allows you to understand what personal details of yours ARC holds.
In most cases, the reasons for processing data and types of data we hold have already been defined to you within this privacy policy.
Should you wish to make a request, the best way to get in touch is in writing, to ARC at info@arcflooring.co.uk.
How do you use ‘Cookies’?
Cookies are small, harmless and confidential text files with unique IDs that help us to recognise you when you visit our website.
They help us to attribute browser behaviour, shopping preferences, advertising preferences and to improve your online experience.
Analytics - We use analytical software to understand how our visitors are using the site, this includes understanding where visitors may be having difficulty browsing, where we can add more information or easier processes to make your experience better, and where you're visiting the website from.
For more information about cookies, we recommend you visit: www.youronlinechoices.eu
Can I opt out of ‘Cookies’?
You can choose a range of cookie settings in your browser. For more information on this, please visit the page below that relates to your specific browser.
Google Chrome
Safari
Firefox
It’s important to note that restricting cookies may have an adverse effect on how functional the ARC site is. Many integral parts of our website rely on cookies for our core functions, so you may find that the website does not work as intended.